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BBB Accredited Since BBB has determined that Wholesale Direct Metals, Inc. Meets, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services. An accredited business or organization agrees to: • Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation). • Fulfill contracts signed and agreements reached.

• Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action). • Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. • In its relationship with BBB: • meet all applicable standards within this Code of Business Practices • cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry • honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process • complete the required application and pay all monetary obligations to BBB in a timely manner.

An accredited business or organization agrees to: • Follow federal, state/provincial and local advertising laws. Kirmes In Second Life Simulation S there. • Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB. • Adhere to applicable BBB industry codes of advertising. • Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.

• Use the BBB name and logos in accordance with BBB policy. • Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means. An accredited business or organization agrees to: • Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.

• Clearly disclose to customers: • direct and effective means to contact the business • terms of any written contract • any guarantees or warranties accompanying a product • any restrictions or limitations imposed (e.g. Windows 95 Osr2 And Boot Floppy Images. An accredited business or organization agrees to: • Promptly respond to all complaints forwarded by BBB by: • Resolving the complaint directly with the complainant and notifying BBB, or • Providing BBB with a response that BBB determines: • is professional, • addresses all of the issues raised by the complainant, • includes appropriate evidence and documents supporting the business' position, and • explains why any relief sought by the complainant cannot or should not be granted. • Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed.

BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards. • Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

• Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB. An accredited business or organization agrees to: • Respect Privacy Businesses conducting e-commerce agree to disclose on their Web site the following: • what information they collect, • with whom it is shared, • how it can be corrected, • how it is secured, • how policy changes will be communicated, and; • how to address concerns over misuse of personal data. • Secure Sensitive Data Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline. • Honor Customer Preferences Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.